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Cloud Service Outages: Lessons in Resilience and Third-Party Risk Management

October 2025 was a pivotal month for cloud dependency worldwide. Three major cloud service providers, AWS, Microsoft Azure, and Oracle Cloud, experienced significant outages within just ten days. These incidents raised critical questions about the resilience of cloud environments and the preparedness of organizations relying heavily on third-party infrastructure.

AWS Global Outage in 20 October 2025:
  • AWS suffered a major disruption originating from a DNS management failure in DynamoDB within the US-EAST-1 (Virginia) region.
  • What began as a localized issue triggered cascading failures across multiple AWS services, causing widespread downtime for thousands of applications and services globally.
Microsoft Azure Global Outage in 29 October 2025:
  • Azure experienced its own global outage due to an unsuccessful configuration change in the Azure Front Door service.
  • The impact spread rapidly, affecting Microsoft 365, Xbox, and countless enterprise platforms that rely on Azure’s global network and routing layer.
Oracle Cloud Jeddah Regional Outage: 30 October 2025
  • The Oracle Cloud Infrastructure (OCI) Jeddah region went offline for 45 minutes, short; but disruptive enough to impact a considerable number of customers and mission-critical services in Saudi Arabia.
Understanding the Causes Behind the Consecutive Outages

The consecutive outages involving AWS, Microsoft Azure, and Oracle Cloud in October 2025 were not random events. They were the result of failures and weakness in core cloud infrastructure. Understanding these reasons helps organizations strengthen their own cloud resilience and reduce dependency risks.

  • Failure in critical core cloud services such as DNS and global routing layers, triggering cascading disruptions.
  • Misconfigurations during routine updates, particularly network and routing configurations.
  • Single-region dependency, where a localized infrastructure failure caused widespread customer impact.
  • High interdependencies between cloud services, making small failures snowball into larger outages.
  • Overreliance on a single cloud provider, leaving organizations vulnerable during provider-wide disruptions.
  • Lack of independent monitoring, delaying awareness and response to outages.
  • Insufficiently tested Disaster Recovery Plans (DRPs), resulting in longer downtime and recovery delays.

Why These Incidents Matter: three outages from major providers within two weeks demonstrated that no cloud provider, regardless of size or reputation, is immune to failure. Organizations must architect systems for failure, detect issues early, and build resilience across applications, infrastructure, and operations. This is not just a cloud issue; rather, it is a Third-Party Risk Management (TPRM) issue.

October 2025 outages made one thing clear:

Cloud reliability is a shared responsibility between the provider and the organization using it.

So, in today’s digital landscape, organizations must be able to:

  • Build resilient digital ecosystems: Design systems that continue to operate even when components fail.
  • Reduce dependency on a single third party: Adopt multi-cloud or hybrid strategies to avoid single-vendor risk.
  • Respond rapidly to disruptions: Implement processes and tools that enable quick detection and mitigation of outages.
  • Strengthen and test Disaster Recovery Plans (DRPs): A DRP is only effective if regularly validated through simulations and stress tests to identify hidden weaknesses.
  • Proactively manage cloud and vendor-related risks: Continuously assess third-party reliability and implement strategies to minimize exposure.

These practices are no longer optional; they are critical for business continuity, operational stability, and customer trust in a cloud-driven world.